Act on Specified Commercial Transactions

  • Sales Business Operator

    JABLE Co., Ltd.

  • Representative

    Yea Changmin

  • Head Office

    Access Tanimachi 7F, 9-1-18, Tanimachi, Chuo-ku, Osaka-city, Osaka, 542-0012, Japan

  • Warehouse

    1-6-1, Hirano-Nishi, Hirano-ku, Osaka city, Osaka, 547-0033, Japan

  • Contact

    Contact here.

  • Business Hours

    PURCHASE TEAM: Every Day 9:00 AM - 6:00 PM (JST)
    CUSTOMER SERVICE & WAREHOUSE TEAM: Monday - Friday 9:00 AM - 6:00 PM (JST) *Japanese national holidays excluded.

  • Service

    Proxy Bid and Buy Service

  • Service Fees

    Listed on the Fees and Charges page.

  • Charges

    Listed on the Fees and charges page.

    • Sales Price
    • Plan fee
    • Packing option fee
    • Consolidation fee
    • Payment fee
    • Domestic delivery
    • International delivery
    • Other additional surcharges (if necessary)

  • Payment

    The total cost of your order is split into 2 payments: 1st and 2nd.
    1st payment: Paid when you order or win an item. This is the item's cost + plan charge or packing option charge if chosen.
    2nd payment: Paid when the item arrives at our warehouse. Includes your package combination fee, domestic delivery charge, international delivery charge, and any/all other optional and additional charges.

  • Payment Methods

    • Credit card (VISA/MASTER CARD/JCB/AMERICAN EXPRESS/DINERS CLUB)
    • PayPal
    • DEJ Points
    • DEJ Coupons

  • Delivery

    Check the status of your orders and packages on 'My Page'.
    It's not currently possible to specify a delivery date and time.
    We ship orders on receipt of the 2nd payment.

  • Shipping Limitations

    Weight Limit: 30kg. This applies to ALL orders.
    *If the size and weight exceed max delivery limits, we'll split the package up before shipping. (Separate fees apply for additional packages.)

  • Returns

    As a general rule, we do not give refunds on any successful orders. Failed bids (1st payment) will be refunded.

  • In the Case of Damage

    Please contact us within 7 days of package arrival via contact@dejapan.com.

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