DEJAPAN (the “service,” “we,” “us,” “our”) is a proxy purchasing service provided and operated by JABLE Co., Ltd. (the “company”).

For the purposes of these Terms and Conditions:

• “Site” and “Website” refer to dejapan.com.
  
• “User” refers to individuals who, by accessing our site, have agreed to these Terms and Conditions.
• “Customer” refers to users who have registered an account on our site.
• “Item” and “Item URL” refer to a product or group of products contained under a single URL.
• “Order” refers to a single 1st payment transaction, or the group of item(s) requested during that transaction.
• “Order Number” refers to the ID number given to a specific group of item(s) requested in an order.

We operate an online proxy auction and purchasing service. When a customer makes a transaction through the website, we bid on or purchase the requested item(s) directly on their behalf.

Successfully won or purchased item(s) are shipped to our warehouse, and are then shipped to the customer’s chosen address.
Once a customer’s item(s) arrives at our warehouse in Japan, we repack and consolidate the item(s) if requested, and ship the package to the address the customer requests.

All items shipped to our warehouse must be either items ordered through our service, or items associated with the customer’s order(s). We do not accept items at our warehouse that have been purchased directly by the customer, without utilizing our service.

We are only a middleman service, and we do not directly sell any item(s). Because of this, we are not responsible for item condition, authenticity, or functionality. We are also not responsible for any damage or loss that occurs after a parcel is shipped.

Conditions including international shipping methods, delivery destinations, item types, and prices allowed by our service are restricted to those specified by our company. Customers may not use our service outside of this scope.

In order to prevent fraud, we may ask customers for additional information in relation to their order(s). If there is no response to our request for information within 7 calendar days, we will cancel the order(s).

Business Hours

• Purchase Team: 9:00 AM to 6:00 PM JST, Every Day
• Customer Service & Warehouse Team: 9:00 AM to 6:00 PM JST, Monday through Friday (Japanese national holidays excluded)

• Users must register an account before using the service and requesting items. Registering an account is taken as acceptance of these Terms and Conditions in full.
• When registering an account, users must input all required information accurately and completely. Once all required information has been provided, account registration is complete.
• There is a strict limit of one account per customer. Users may only register accounts on their own behalf. Third parties may not register accounts on behalf of someone else.
• Individuals under the age of 18 must obtain the consent of a parent or legal guardian before registering an account.
• Customers are responsible for managing and protecting their own account details, including login information and passwords. We are not responsible for losses or other incidents caused by unauthorized access to customer accounts.
• We reserve the right to reject any registration application at our own discretion.
• An account’s registered email address, password, first name, and last name are all case sensitive.

• Customers are responsible for updating their own personal information on our site via their My Page.
• Customers are responsible for ensuring that the information in their account is accurate and up-to-date.
• We are not responsible for any issues or losses caused by mistakes in the information provided.
• Please refer to our Privacy Policy for more information.

Account Closure

• Customers can close their account on our site via their My Page, under the Unregister option.
• Accounts can only be closed once there are no active or pending transactions on the account.
• Account closure cannot be reversed.
• Once an account has been closed, the same email address cannot be used to create a new account.

Account Suspension

• We reserve the right to temporarily suspend a customer’s account without prior notice. The most common reason for temporary suspension is failure to respond to important confirmation emails. We cannot be held responsible for any losses or damages due to the suspension.
• An account may be automatically suspended if an incorrect password is input several times in a row. This is to protect the customer’s personal information from unauthorized access.
• Suspensions can be lifted after the customer contacts us regarding the suspension.

Account Termination

• We reserve the right to permanently terminate a customer’s account without prior notice. We cannot be held responsible for any losses or damages due to the termination of the account.
• We may terminate a customer’s account if it is suspected that they have committed any of the prohibited actions in section 7.
• The list of prohibited actions in section 7 is not exhaustive, and we reserve the right to terminate a customer’s account at our own discretion.

Auction

• Yahoo! Auctions bids are placed automatically via our auction bidding bot. Bids can be placed 24/7.
• Yahoo! Auctions bids may be placed as snipe bids. Snipe bids are bids that are placed 3, 5, or 10 minutes before the set ending time of the auction.
  
  • A snipe bid will fail to be placed if the seller ends the auction before the set ending time.
• Yahoo! Auctions bids, including snipe bids, cannot be canceled for any reason.
• Yahoo! Auctions bid requests take some time to process in our system. Customers must allow at least 5 minutes for their bid to process. Bids placed less than 5 minutes before the set ending time of an auction may fail to be placed.
• Certain Buy-it-now Yahoo! Auctions require manual processing by our purchase team. This creates a delay between when the bid is placed and when the order is completed.
  
  • These auctions can be identified by the “購入手続きへ” button in place of the “入札” button on Yahoo! Auctions’ site.
• It is the customer’s responsibility to check the prohibited and restricted items page on our site, as well as the Customs regulations of the destination country before bidding on any items.
• If an auction is won for an item that cannot be shipped internationally, we will cancel the auction order, and the customer must pay a 500 JPY cancellation fee.
• Item photos uploaded by the seller may not always be 100% accurate to the actual item being sold. It is the customer’s responsibility to check the original item page, the item description, and the seller’ reviews before bidding.
• If an auction listing has the Automatic Extension option enabled, a bid placed within the last 5 minutes of the auction will postpone the auction ending time by 5 minutes. This can be repeated any number of times.
• If an auction listing has the Early Finish option enabled, the seller may choose to end the auction at the current price at any time.
• Bids on Yahoo! Auctions only raise the current price of the item by a certain amount at a time, which is determined by the current price at the time the bid is placed. When a customer submits a bid, the price they enter is the maximum potential price, rather than the amount the current price will be raised to. More information about this system can be found on Yahoo! Auctions’ support page.
• We cannot guarantee that the customer’s bid will be placed successfully. We cannot be held responsible for any damages or losses that occur because a customer’s bid failed to be placed.
  A customer’s bid may fail to be placed if:
  
  • Another customer has already placed a bid that is higher than or equal to their bid
  • The seller is on our blacklist
  • The seller ends the auction early
  • We are on the seller’s blacklist
  • There is an error in Yahoo! Auctions’ system
  • There is an error in our system
• Yahoo! Auctions sellers may delete our bid for an item for a variety of reasons. We cannot be held responsible for any damages or losses caused by a seller deleting our bid.
• A notification of whether the auction was won or lost will be sent once the auction ends.
• If an auction is won by the customer for less than the maximum bid entered, the remainder of the funds will be returned to their payment method.
• All lost auctions are refunded once the auction ends.
  • If a customer paid for a lost auction bid partially or entirely with points, they must contact us to have the points returned to their account.
• In some cases, a seller may delete someone else’s winning bid for a listing, making our bid the new winning bid. In these cases, we will contact the customer to let them know they have now won the item, and that they must pay for the item if they would like to receive it.
• After we have won an auction, our purchase team will make payment to the seller, and the seller will ship the item to our warehouse.
• A customer’s auction order may be canceled by us or the seller if one or more of the following applies:
  
  • The item is only available via local, in-person pickup
  • The item cannot be shipped to our warehouse in Osaka
  • A seller is deemed suspicious or risky due to their reviews or other factors
  • A seller is unreasonable in their demands or sets excessive rules on transactions
  • A seller limits the number of transactions or sales that can be made to a single Yahoo! Auctions user
• For Yahoo! Auctions sellers who also operate physical stores in Japan, the 10% Japanese sales tax is charged separately from the winning auction price.
  
  • These sellers can be identified by the “ストア” icon next to the auction listing name on Yahoo! Auctions’ site.
• Some sellers offer automatic combined domestic shipping for items won within 24 hours of each other. If a seller does not offer this service, we cannot contact them to ask for combined domestic shipping.
• For items over 3,000 JPY, our purchase team may ask the seller to change the domestic shipping method to one that offers tracking/insurance. This may increase the price of domestic shipping.
• Some sellers may ship their items to our warehouse from outside of Japan. This may cause delays in shipment, and increased domestic shipping costs.
• For Yahoo! Auctions, we cannot do any of the following:
  
  • Ask sellers to relist an auction that ended with no bidders
    
  • Negotiate the price of any items
    
  • Request only specific items from a listing

Purchase

• All purchases are made between the hours of 9:00 AM and 6:00 PM JST. We cannot make purchases outside of these hours.
• There may be delays between a request being submitted and the items being purchased.
• We cannot guarantee that all item(s) will be available when the request is processed.
• We generally cannot cancel purchase requests once they are submitted.
• Order cancellation can be arranged only if the seller or website offers an option to cancel the order, and the customer pays the 500 JPY cancellation fee.
• It is the customer’s responsibility to properly indicate item size, color, options, etc. We take no responsibility for purchase mistakes caused by incorrect or vague information provided by the customer.
• During 1st payment checkout, the customer must specify whether an order should be proceeded with only the available items or canceled entirely, in the event that one or more items is sold out or unavailable.
• Any additional funds will be returned to the customer’s payment method if the final payment to the seller is less than the original amount submitted by the customer.
• Certain items have strict purchase quantity limits. Once we have purchased the allowable quantity, we cannot purchase any additional quantity of such items. Orders for such items are processed on a first-come, first-serve basis, and we cannot guarantee that any customer will be able to obtain any item.
• Certain sellers and websites refuse to provide service to proxy shopping services. We cannot purchase any items from these sellers or sites. It is the customer’s responsibility to check the list of unavailable stores on our site before requesting items.
• Certain items are unable to be shipped directly to our warehouse. This may cause a delay between when the item is shipped by the seller and when it is marked as arrived at our warehouse.
• Requests may be submitted for items before their sale period opens, but we cannot guarantee that the purchase for the item will be made as soon as the purchase period opens, nor can we guarantee that the item will be available when the request is processed.
• For back-ordered items, the seller may offer cancellation after a certain amount of time has passed. If the customer chooses to cancel their order at this point, there will not be a 500 JPY cancellation fee associated.
• If an item is a pre-order, the item release date may be postponed by the seller or manufacturer. We will notify the customer if the release date is postponed.
• Cancellations that take place 6 months or more after the original order date cannot be refunded to the original payment method. In this case, compensation will be made with DEJ Points.
• All items are purchased under a company name. We cannot purchase items under any customer’s name.
• If a seller offers the option to sign an item, it will be signed under our company name, unless there is an option to request a specific name, and the customer submits their requested name.
• If a customer wants us to use a specific coupon code or take advantage of a promotional deal that is available through a certain seller or website, the customer must indicate this in the comments section of their order. We cannot guarantee that the coupon code or promotional deal will be able to be applied to their order.
  • If the customer wants to proceed with the order even if the coupon code or promotional deal is unavailable, they must enter the full, undiscounted item price at the time of 1st payment checkout. They must also indicate that they wish to proceed in this case in the comments section of their order.
• Rewards, points, and other bonuses offered by sellers are dealt with at our discretion. No customer is automatically entitled to any points or bonuses.
• We can enter item lotteries on behalf of our customers. Customers must pay the item price upfront. If we lose the lottery on behalf of the customer, the order will be canceled. Customers will be notified about the results of the lottery whether they win or lose.
• We cannot purchase any of the following:
  • Items that are listed on suspicious or obviously scam websites
  • Items that are only available as in-person purchases
  • Fan Club memberships or Fan Club exclusive items
  • Event, concert, or entrance tickets, either online or offline
  • Listings for services, rather than physical or digital goods
• There is a delay between when an order is canceled and when the cancellation notification email is sent. Despite this, all orders are refunded at the time of cancellation.

Special Requests

• Photo Requests
  
  • We can take photos of items once they arrive at our warehouse.
  • There is a 100 JPY fee per requested photo.
  • Each photo can only show items from one order number.

• Question Service
  
  • We can ask sellers questions on any site where there is an option to contact the seller.
  • If a site does not offer any method to contact a seller, we cannot ask the seller questions.
  • There is a non-refundable 100 JPY fee per question, even if the seller never responds to the question.

• Price Negotiation
  
  • We can negotiate the price of items on Mercari, Rakuma (Fril), and the PayPay Flea Market. There is a non-refundable 100 JPY fee per request.
  • The maximum reduction in price that we can request is 70% of the original item price.
  • Customers must indicate their preferred price in the comments section of the request form when they submit a price negotiation request.
  • If a seller gives a counter-offer, the customer can either accept the item at that price or refuse. We cannot continue to negotiate the price past this point.
  • Some sellers offer reduced prices for writing a review or for following them on social media. We cannot participate in these price reductions.

• Digital Items
  
  • Digital items and serial codes can be purchased.
  • A handling fee equal to 10% of the item price will be charged for this service. This fee will be charged as the “International Shipping Fee” during 2nd payment checkout.
  • We cannot be held responsible if the digital item or code does not work.
  • We cannot contact the seller for cancellation or a refund, as the transaction with the seller will be closed by the time we send the customer the item or code.

• Nendoroid Face Maker Orders
  
  • We can receive Nendoroid Face Maker orders at the warehouse.

We reserve the right to suspend or terminate a customer’s account if a customer has performed any of the following prohibited actions, or any activity relating to them, while using our service:

• Failing to respond to important confirmation emails
• Violating the Terms and Conditions
• Using the service to commit fraud
• Using the service in any way which violates the laws or regulations in Japan, the customer’s country of residence, or the destination country of any transaction
• Being a member of a criminal or terrorist organization.
• Filing a chargeback through a credit card company or other payment agency
• Failing to make required payments within the designated time period
• Allowing a third party to use their account to do any of the above

The above list is not exhaustive, and we reserve the right to suspend or terminate a customer’s account at our own discretion. We cannot be held liable for any damages or losses caused by these actions. Should we incur any losses as a result of the customer’s violation of the Terms and Conditions, we may claim compensation for these losses from the customer.

We cannot purchase any items that are prohibited from international shipment.

The general categories of items prohibited from international shipment are:

• Explosives
• Pressurised gas
• Flammable liquids/substances
• Oxidizing substances
• Toxic substances
• Radioactive materials
• Corrosive substances
• Miscellaneous dangerous goods
  
  • Magnets
  • Engines
  • Dry ice
  • Asbestos
  • Airbags
  • Batteries

Other prohibited items include:

• Drugs
• Psychotropic substances
• Live animals
• Microorganisms
• Soil
• Livestock feed
• Rosewood
• Alcoholic beverages over 70% ABV
• Perishable items
• Obscene articles
• Diamonds
• Precious metals
• Pharmaceuticals containing blood
• Counterfeit/altered/fake currency
• Coins
• Paper money
• Postage/fiscal stamps
• National treasures
• Important cultural property
• Important works of art
• Lottery tickets
• Pirated material
• Gun parts
• Airguns
• Replica swords
• Private letters
• Tickets
• Items with an undetermined origin
• Anything prohibited by CITES

Most Commonly Ordered Prohibited Items

The following items are the most commonly ordered prohibited items :

• Perfumes and sprays
• Lighters
• Automotive suspensions
• Steering wheels with airbags
• Weapons and items that look like weapons
• Individual batteries
• Mobile power banks
• Items made from exotic leathers
• Sunscreen
• Tires

Restricted Items

Restricted items can be only shipped via certain methods or to certain countries. The customer should always check with us before requesting any of the following restricted items:

• Eyeglasses and contact lenses
• Medicines
• Food and beverages
• Alcoholic beverages under 70% ABV
• Adult material

Items prohibited by DEJAPAN

• Cell phones, smartphones, laptops, and tablets
• Computer parts
• Event or entrance tickets
• Real estate and buildings
• Extremely large items that cannot be stored in our warehouse

Country-Specific Restrictions
In addition to items prohibited by Japan Post and other international shipping carriers, each country has a specific list of items they prohibit.
It is the customer’s responsibility to check that the items they request are not prohibited by either Japan Post or the destination country.
If a customer orders a prohibited item and the purchase has already been completed, we cannot offer a refund on the item. We will offer shipment of the item to an address within Japan, or the customer may pay the discard fee to dispose of the item.

The list of prohibited items may change without notice, and it is the customer’s responsibility to periodically check for updates to the prohibited items list.

Batteries
Batteries cannot be shipped internationally unless they are inserted into the item they provide power to prior to shipment.

There is a strict maximum of two rechargeable lithium ion batteries per box for Japan Post shipments. If a single box contains more than two rechargeable lithium ion batteries, it cannot be sent via any Japan Post method.
If an item arrives at the warehouse with multiple batteries, we may discard one or more prior to putting the item in storage.

Overview

Use of our service requires two payments. Both payments are required in full as a one-time payment. Payments cannot be split up into installments.
Our payment system uses a process called authorization hold. An authorization hold is placed on the funds submitted during the 1st payment checkout.
Once payment to the seller is processed, the final amount of the payment is withdrawn from the authorization hold. Any extra funds are returned to the customer’s payment method.
If an order is canceled, the authorization hold is also canceled, and all funds are returned to the customer’s payment method.
For credit card payments, the final state of the transaction may take several days to be properly reflected on the customer’s account.
PayPal does not send a notification to the customer should any extra funds be returned to the customer’s account following withdrawal from an authorization hold.
A customer will never be charged more than once for any payment.

Payments

The 1st payment includes only the price of the requested items.
The 2nd payment includes the domestic shipping fee, the international shipping fee, and the following service fees:

• Consolidation Fee
  There is a fee of 100 JPY per item URL to consolidate orders for international shipping.
• Packing Fee
  There is a fee of between 0 JPY and 1,000 JPY, depending on the packing option the customer chooses for their parcel
• Storage Fee
  There is a fee of 100 JPY per calendar day to store orders at our warehouse past 45 days.
• Other Payment Fees:
  
  • 10% Japanese Sales Tax
    • The 10% Japanese Sales Tax is charged separately from the item price in two cases:
      • If the customer enters the pre-tax price during their 1st payment checkout.
      • If the requested item is sold by a Yahoo! Auctions seller who also operates a physical store in Japan.
    • Bank Transfer Fee
      • There is a fee of between 300 JPY and 500 JPY if the requested item requires payment to be made via bank transfer.
    • Handling Fees
      • There is a fee of 500 JPY per item URL for items requested from Mercari and the PayPay Flea Market.
    • Daibiki (Payment-on-Arrival) Fee
      • There is a fee of between 300 JPY and 500 JPY if the requested item requires payment on arrival.
    • Convenience Store Pickup Fee
      • There is a fee of 500 JPY per pickup if the requested item must be picked up in person at a local convenience store.
    • Photo Fee
      • There is a fee of 100 JPY per photo to take photos of items that have arrived at our warehouse.
    • Question Fee
      • There is a fee of 100 JPY to ask sellers questions about their items.
    • Price Negotiation Fee
      • There is a fee of 100 JPY to negotiate the item price with a seller on Mercari, Rakuma, or the PayPay Flea Market.
    • Digital Item Fee
      • There is a fee equal to 10% of the item price to process orders for digital item codes or download-only items.
    • Domestic Shipment Processing Fee
      • There is a fee equal to 10% of the total item price of a parcel if the parcel is shipped to a Japanese address.

The customer must accept all stated charges in order to use the service.

Some special orders are subject to additional charges at our discretion. The customer will be notified about these additional charges before we proceed with the order.

Payments can be completed using credit card, debit card, PayPal, or DEJ points. Credit and debit cards must be registered with 3D Secure 2.0 in order to be used on our site.

We accept the following types of cards:

• VISA
• MasterCard
• JCB
• American Express
• Diners Club

Payment via any method other than those listed above is not possible.

All items that arrive at our warehouse are weighed along with the packing material they arrived in, and placed into storage to await consolidation and international shipment.
We do not guarantee that any item will be in the exact condition as described by the seller, nor are we responsible for item authenticity.
If there is significant, obvious damage to the item upon arrival, we will contact the customer, seller, and/or the domestic shipping company.

We cannot do the following:

• Verify exact item condition
• Verify the authenticity of an item
• Verify the operation of appliances, electronics, etc.
• Verify the contents of a CD, DVD, VHS tape, etc.
• Verify properties about an item that require specialist knowledge
• Open sealed item packaging
• Assemble or disassemble an item
• Discard a portion or part of an item (with the exception of restricted/prohibited items)

Payment via any method other than those listed above is not possible.

All orders are subject to a free storage period of 45 days. This 45 day period begins once the final item in an order has been marked as arrived at our warehouse. The free storage period is calculated based on calendar days.

Once the 45 day period has expired for any order, that order is subject to a 100 JPY fee per day for additional storage. Storage fees continue to accumulate until the 2nd payment is completed for that order. Storage fees are calculated separately for each order.

Customers are responsible for keeping track of the arrival dates for each of their orders. We do not notify customers of orders approaching the 45 day free storage limit. Storage fees cannot be waived or reduced for any reason.

Once an order has been at our warehouse for 5 months or more, we will contact the customer and give them a final warning to make 2nd payment on the order. If 2nd payment is not made by the indicated deadline, and there is no response to our contact, we will discard the items with no refund offered. The customer’s account may also be suspended or terminated.

Customers are required to ship all items we purchase on their behalf. If this becomes impossible for any reason, and the customer wishes to discard the order instead, they are required to pay our Discard Fee. The Discard Fee includes:

• A fee equal to 10% of the total item price (If this fee is less than 1,000 JPY, the fee becomes 1,000 JPY by default.)
• Any domestic shipping fee
• Any storage fees
• Any other fees incurred on the order

If the Discard Fee is not paid by the indicated deadline, the customer’s account may be suspended or terminated.

An order can only be consolidated once all items in that order have arrived. Customers must wait to request consolidation until all orders they wish to have shipped together have arrived.
Customers can request to have multiple orders consolidated into one parcel for shipping if they selected the Consolidation Plan during 1st payment checkout. Even if a customer later decides to have an order shipped internationally by itself, the 100 JPY per URL Consolidation Fee still applies if the Consolidation Plan was selected during 1st payment checkout.
Orders for which the Consolidation Plan was selected must have consolidation requested in order to move to the packing stage.
Orders for which the Consolidation Plan was not selected are automatically moved to the packing stage after arrival. An order for which the Consolidation Plan was not selected will be packed into a parcel containing only that order.
We assign a parcel number to a consolidation once the consolidation request is submitted. Please note that this is not a tracking number. A single parcel number includes all orders in the consolidation, even if the orders are split between multiple boxes.
Once a parcel is marked as “being packed” on the customer’s My Page, the consolidation cannot be canceled for any reason. Orders/items cannot be added to or removed from the consolidation, and the chosen packing option cannot be changed.
Orders/items contained in the same consolidation request may be split between two or more boxes if packing all orders/items into the same box would cause the box to exceed the Japan Post maximum size and/or weight limits for the destination country. Specific size and weight limits for each shipping method and each country can be found on Japan Post’s site.

We offer the following 4 options for packing of parcels:

• 1. As-Is
  • Packing Fee: 0 JPY
  • We will add packing material to the parcel as they see necessary to protect the customer’s items. Some packing material may be reused from the original packaging the items arrived in.



• 2. Double Packing
  • Packing Fee: 500 JPY
  • We will pack the items within a cardboard box, then pack that box within an additional cardboard box for additional protection. More packing material is added as necessary.



• 3. Protective Packing
  • Packing Fee: 1,000 JPY/li>
  • We will add more packing material than the Double Packing option.



• 4. Remove Packing
  • Packing Fee: 300 JPY
  • We will use the minimum amount of packing material as is necessary, and will remove any unnecessary packing material. This option increases the risk that items may be damaged during international shipment.

For all 4 options, the specific amount of packing material used is at the discretion of the warehouse team member responsible for packing the parcel.
We do not accept specific packing instructions from customers.

Once a parcel is finished being packed, we cannot reopen it to pack the parcel in a different way such as:

• Adding or removing packing material
• Splitting the items between multiple boxes
• Consolidating the items into fewer boxes

Available Shipping Methods

Our standard international shipping methods are:

• EMS
• Air Mail (International Parcel Post)
• Surface Mail (International Parcel Post)
• DHL

We also offer international shipping via the following non-standard shipping methods to certain countries in some cases:

• FedEx
• UPS

The specific shipping options available for a parcel are determined by the destination country, the parcel size and weight, and the contents of the parcel. Not every shipping method listed above is available for every country or parcel.
We do not offer international shipping methods that do not offer tracking or insurance, such as Japan Post Small Packet methods.
The international shipping method cannot be changed after the 2nd payment is made.

International Shipping Fee
For Japan Post shipping methods, the international shipping fee is determined by the weight of the parcel.
For all other shipping methods, the international shipping fee is determined by the larger figure between dimensional weight and actual weight.
Please note that due to our contracts with our shipping partners, the international shipping rates we offer may or may not exactly match those that are publicly listed on the official websites of the international carrier services.

Tracking
For Japan Post shipments, each box in a parcel is assigned its own tracking number.
For DHL, FedEx, and UPS shipments, each parcel is assigned its own tracking number, and each box is assigned its own identifier.

Delivery Time
The delivery times given for each method are an estimate, and we cannot guarantee delivery within the estimated time frame. We are not responsible for delays in international shipping.

Disclaimers About Customs
Japan Post requires a 2,800 JPY Customs Handling Fee to be paid for any parcel with a total item value of 200,000 JPY or greater, for export declaration procedures. This applies both to single-box parcels and multi-box parcels. This fee is paid separately from both the 1st and 2nd payment, via our request form.
We are required to declare the actual amount paid in JPY for all items in all parcels. We cannot change the declared value of any item.
Customers may be required to pay customs duties or other taxes upon their parcel’s arrival in their country. We are not responsible for any taxes or fees levied by the destination country’s Customs authorities. We cannot assist with having items processed by Customs. If any items require specific paperwork, import licenses, or documentation, the customer is responsible for preparing and submitting them.

We can ship parcels to Japanese addresses, but a handling fee equal to 10% of the total item price of the parcel will be charged.
Parcels up to size 200 are shipped to Japanese addresses via Yamato. Parcels over size 200 are shipped to Japanese addresses via Sagawa.
We cannot ship items directly from sellers to Japanese addresses.
We cannot ship parcels to forwarding services.

We cannot guarantee the delivery of any parcel.
We cannot guarantee that any item will be delivered without damage.

For Japan Post parcels meeting the following conditions, we pay to insure the parcel for up to 2,000,000 JPY:

• Has a total value of 20,000 JPY or greater
• Is set to be shipped to a country that offers additional Japan Post Insurance

For Air Mail and Surface Mail parcels that do not meet the above conditions, the maximum compensation amount is based on the weight of the parcel.
For EMS parcels that do not meet the above conditions, the actual damage cost to be compensated is determined by Japan Post. The Japan Post compensation policy can be found on the Japan Post site.
For parcels sent via DHL, FedEx, and UPS, all compensation amounts are determined by a third-party insurance company.
For parcels sent domestically via Yamato or Sagawa, each parcel is insured up to a maximum potential compensation amount of 300,000 JPY.

Order Cancellation

• We generally cannot cancel or make changes to an order once it is placed.
• Yahoo! Auctions bids, including snipe bids, cannot be canceled for any reason.
• In cases where cancellation is possible, we charge a 500 JPY fee to cancel orders that have already been placed.

Returns and Exchanges

• We do not accept returns or exchanges if the item is the correct item and functions properly.
• If the seller ships the incorrect item, or an item arrives at the warehouse with damage, we will contact the seller to resolve the issue.
• We cannot contact the seller about any issues more than 1 month after an item arrives at our warehouse.
• If a seller agrees to process a return, the customer is responsible for shipping the item back to us at their own cost.
• Potential compensation or replacement of damaged items is entirely at our discretion. Please be aware that neither is guaranteed.

Counterfeit Items

• We cannot be held liable for any issues regarding item authenticity.
• We cannot confirm the authenticity of an item before or after purchase.
• In order to use our service, customers must agree that they will not seek compensation from us in the event that an item is found to be counterfeit after delivery to the customer.

Incorrect Items

• If a customer receives an incorrect item due to our mistake, we will compensate the customer in full for the price of the item. This compensation may be made to the original payment method or in DEJ points. Depending on the situation, we may also compensate the customer for the cost of domestic shipping, international shipping, and/or the cost of consolidating the item.
• All compensation is provided at our own discretion.
• We take no responsibility in cases where the incorrect item was purchased due to ambiguous or incorrect information provided by the customer.

Damaged Items

• If an item arrives damaged, the customer must contact us within 7 calendar days of the item’s arrival.
• The customer will be asked to provide photos of the following:
  • The damaged item(s)
  • The interior and exterior condition of the parcel
  • The shipping label
• We will submit a damage claim to the appropriate shipping/insurance company. The customer may also be required to submit a claim at their local post office, DHL, FedEx, or UPS office.
• Damage claims through Japan Post generally take around 3 months to be concluded.
• We cannot give an estimate on how long a damage claim through the third party insurance company used for DHL, FedEx, and UPS may take, as each case is different.
• All compensation amounts are determined by the shipping/insurance company. We cannot provide additional compensation on top of the amount decided by the shipping/insurance company. Compensation is provided in the form of DEJ points, regardless of the original payment method.
• We do not provide compensation for any of the following:
  • Domestic shipping fees
  • Consolidation fees
  • Packing fees
  • Storage fees
  • Japanese sales tax
  • Bank transfer fees
  • Handling fees
  • Daibiki fees
  • Convenience store pickup fees
  • Question fees
  • Price negotiation fees
  • Photo fees
  • Digital item fees
  • Customs fees
  • Import taxes

Missing Items

• If a parcel arrives with one or more items missing, the customer must contact us about the issue within 7 calendar days of the parcel’s arrival.
• If the items were left out of the parcel due to our mistake, and the items are still in storage at the warehouse, we will ship them to the customer at our own cost.
• If it appears the items were lost during international shipment, we must submit a claim to the appropriate shipping company. In this case, the customer will be asked to provide photos of the parcel, especially any holes in the sides of the box.
• Compensation may be made in the form of a refund, DEJ points, or replacement items, depending on the individual situation.

We reserve the right to refuse service to a customer for the following reasons, even if we have provided services for them before:

• When the customer requests an item that is prohibited in our Terms and Conditions
• When the customer refuses to make the necessary payments
• When the customer files a chargeback, claim, or dispute on any payment made to DEJAPAN
• When the customer’s item cannot be shipped by any available shipping method
• When the customer uses a forwarding service as their shipment address
• When the requested item(s) is only available as an in-person purchase
• When the customer attempts to contact any seller directly
• When the customer fails to respond to important confirmation emails
• When the customer uses abusive language towards any member of DEJAPAN staff
• When the customer violates the Terms and Conditions in any way

• The customer must be aware of, and agree to, all terms and conditions before using this service. The customer may not issue any claim or dispute against us based on a lack of awareness of these terms.
• All users must ensure that they use the most appropriate equipment and devices to access and use our site and service.
• We take no responsibility for problems including:
  • Slow internet speeds due to the customer’s individual internet connection
  • Insufficient screen display sizes
  • Losses or damages resulting from either of the above
• We are not responsible for the exchange rates used by PayPal or the customer’s credit card company. All payments are charged in Japanese Yen. Due to fluctuating exchange rates, any refund received may not exactly match the original payment amount in the customer’s currency.
• We do not provide receipts for any of the items purchased through our service. For our company's financial management purposes, we retain all documentation from sellers.
• Rewards points and other bonuses offered by sellers are dealt with at our discretion. No customer is automatically entitled to any points or bonuses.
• We cannot leave reviews on customers’ behalf for sellers on any site.
• We cannot order items under individual customer’s names.

We may modify or suspend our service without notice for the following reasons:

• Necessary system maintenance
• Natural disaster or other emergency
• Power or network outage
• In order to provide better services

We also reserve the right to permanently discontinue part or all of our services without prior notice.
We cannot be held liable for any damages or losses incurred because of a service suspension or discontinuation.

DEJAPAN reserves the right to update, amend, or modify any part of these Terms and Conditions at our sole discretion, without notice. It is the customer’s responsibility to check our website periodically for changes. The continued use of our service or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

All services, guidance, and terms are provided in accordance with Japanese law.
Any legal disputes regarding our Terms and Conditions will be submitted to the Tokyo District Court as the exclusive jurisdiction of the first hearing.

If the customer has any questions about these Terms and Conditions, it is their responsibility to ask for clarification by contacting us at contact@dejapan.com.

DEJAPAN (the “service,” “we,” “us,” “our”) is a proxy purchasing service provided and operated by JABLE Co., Ltd. (the “company”). The following terms and conditions apply to the issuance and the use of DEJ points, which are available as part of the DEJAPAN service. Terms and Conditions of DEJ Points are additional to, and should be read in conjunction with the Terms and Conditions of DEJAPAN and our Privacy Policy.

Terms and Conditions of DEJ Points applies both to earned points and purchased points (collectively called “DEJ Points”) which can be used on the site.

Customers can earn DEJ Points in the following ways:

• By participating in our promotional campaigns
• By participating in our customer surveys
• Other cases where DEJAPAN specifies

DEJ points may also be given as compensation by DEJAPAN in some situations.
The final decision about the amount of points given as compensation is made at our discretion.

In some situations, customers may purchase DEJ Points.
Please contact customer support for further details.

Customers can check their current point balance and their point balance history under the “Points” section of their My Page. If customers have any questions about their point balance history, it is their responsibility to contact us.

• 1 DEJ Point is equal in value to 1 JPY for payments on our site.
• DEJ Points may be used for any payment on our site.
• Customers can make a payment partially or entirely with DEJ Points.
• Any payment made with DEJ Points can only be refunded in DEJ Points. Refund to a credit card or PayPal account is not possible.
• In the case that an item is purchased at a lower price than initially entered with DEJ points, the remainder of the points will be automatically returned to the customer’s point balance.
• If an order paid for with DEJ Points is canceled, the DEJ Points will be automatically returned to the customer’s point balance.
• If an auction bid paid for with DEJ Points loses the auction, the customer must contact us to have the points returned to their point balance.

DEJ Points expire one year from the date they are added to a customer’s account.

We may cancel all or a part of earned or purchased points in the following situations:

• A customer violates the Terms and Conditions
• A customer’s account is closed, suspended, or terminated
• A mistake was made in the amount of DEJ Points added
• Other cases that we deem a cancelation is appropriate

In the event that a customer’s account is closed or terminated, they lose all rights related to the DEJ Point balance at the time of their termination. We are not responsible for any loss or damage incurred due to the expiration of DEJ Points.

• If an auction bid paid for with DEJ Points loses the auction, the customer must contact us to have the points returned to their point balance.
• DEJ Points cannot be converted to currency under any circumstances.
• DEJ Points can only be used by the customer whose account they were added to. They cannot be used by third parties. DEJAPAN is not responsible for any damages or losses incurred by the use of DEJ Points by a third party.
• Customers are responsible for paying all taxes or expenses related to the purchase of items with DEJ Points.

DEJAPAN reserves the right to update, amend, or modify any part of these Terms and Conditions at our sole discretion, without notice. It is the customer’s responsibility to check our website periodically for changes. The continued use of our service or access to our website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

All services, guidance, and terms are provided in accordance with Japanese law.

Any legal disputes regarding our Terms and Conditions will be submitted to the Tokyo District Court as the exclusive jurisdiction of the first hearing.

If the customer has any questions about these Terms and Conditions, it is their responsibility to ask for clarification by contacting us at contact@dejapan.com.