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Personal information

Defined as any details which could help identify a user, including:

  • Name
  • Username
  • Address
  • Date of birth
  • Gender
  • Contact details
  • Payment information
  • Purchase history

How we use personal information

DEJAPAN may use customer information for the following purposes:

  • 1. Managing accounts and processing purchases
  • 2. Calculating shipping and optional charges
  • 3. Sending order, shipping and payment e-mails
  • 4. Providing news and updates on the website or by e-mail
  • 5. Compiling and distributing our Mail Magazine
  • 6. Contacting users about their transactions
  • 7. Customer data analysis to improve our service

We will never share your personal information without your permission, except when demanded by law.

Where approved, data may be used to:

  • 1. Provide more information to partner companies (transcosmos, Bandai, etc.)
  • 2. Deal with legal matters and regulations in the user's country
  • 3. Comply with regional personal information laws
  • 4. Handle payment and delivery processes
  • 5. Ensure that packages pass through Japanese customs inspections
  • 6. Facilitate a company merger or business transfer

Data security

All personal data is stored securely, and all payment information is encrypted.
If you'd like to know more about our security process, please e-mail us.


We use cookies to improve the customer experience and tailor pages/results to your preferences.
Our use of cookies is covered by the terms defined in this privacy policy.

Changes and updates to our policies

DEJAPAN reserves the right to change any part of the above privacy policy without notice.