Terms and conditions
DEJAPAN is part of JABLE Ltd, henceforth referred to as 'The Company' or 'We/Us'.
Users must agree to all terms and conditions before registering an account and using the service.
'Transaction' covers all steps of the process between 'account registration' and '2nd/final payment' online.
The company provides a proxy service, enabling users to purchase Japanese products and items from outside of Japan.
When a user makes a transaction through the website, we purchase the selected items directly on their behalf.
Once it arrives at our warehouse in Japan, we check the packaging, repack and consolidate if necessary, and ship packages out to customers.
DEJAPAN proxy service is operated by JABLE.
The store shopping service is operated as a partnership between JABLE and transcosmos inc.
You must agree to all terms and conditions before using the service. You must register an account to begin using the service and purchase items.
Do not provide your account information and login details to any other party.
We are not liable for any losses caused due to violations of these terms.
Registering an account is taken as acceptance of these terms and conditions in full.
Once you have provided all necessary information, account registration is complete.
Registered users are responsible for managing their own account details, including login information and passwords.
All transactions made by a registered account must be conducted by the user who created the account.
We are not responsible for losses or other incidents caused by unauthorized access to user accounts.
If this leads to any direct losses to the company, we may seek compensation directly.
Individuals can hold only one account at a time. We monitor user accounts and strictly prohibit the operation of multiple accounts.
You must not bid on or purchase items on someone else’s behalf.
Users are responsible for updating their own personal information on 'My Page'. It is your responsibility to ensure that the information we hold is accurate.
We are not responsible for issues and losses caused by any mistakes in the information you provide.
Registration can be cancelled through 'My Page'.
We are not responsible for any losses or issues caused by the following actions:
All registered users must remain fully aware of our terms and conditions, as well as of potential risks involved in transactions.
You must also make sure you have access to the most appropriate equipment to use our service.
We take no responsibility for issues such as slow internet access or insufficient screen display sizes.
The service we provide covers:
Items requested are purchased in the name of the company.
We do not take corporate or personal responsibility for any advice or suggestions provided by any DEJAPAN representative.
Except for in very specific circumstances, we cannot accept any amendments or cancellations to orders once placed.
We also do not give refunds. Exceptions granted under specific circumstances are entirely at the company's discretion, and are subject to additional charges.
We use an automatic purchasing system, to minimize delays between user transactions and our actual purchase of items. Because of this, we are typically unable to cancel orders once submitted.
Even in these cases, the order can only be cancelled if the seller agrees to it.
We do not accept exchanges or returns, or provide refunds, if there is nothing wrong with the item in principle (e.g. if you simply changed your mind).
If the seller does not offer an exchange service, we likewise cannot offer this to you.
If you receive a damaged item, you must contact us within seven (7) working days of delivery.
Potential compensation or replacement of damaged items is entirely at our discretion. Please be aware that you may not receive either.
We work with companies such as BANDAI Co., Ltd. to prevent the sale of counterfeit items in the first instance.
We provide all item listings from Japanese shopping websites 'as is'. We cannot confirm the authenticity of individual items before purchase.
We take no responsibility for the quality and authenticity of any items you purchase using the service. We do not provide refunds for counterfeit items.
Whether an item is counterfeit or not, we cannot guarantee any individual seller’s authenticity or the legality and accuracy of their listings.
We are unable to verify whether individual listings infringe on third-party rights.
We take no responsibility or liability if a seller goes bankrupt or suspends their activities before you receive your items.
Fake/Defective items
If you receive a defective item, you must contact us within three (3) working days of the delivery.
If the seller does not offer an exchange service, we likewise cannot offer this to you.
We charge users the item price, the domestic shipping fee, and the international shipping charge.
For auctions where sellers have physical stores in Japan, a 10% sales tax will apply.
You must accept all stated charges in order to use the service.
Optional services are subject to additional charges. These may include repacking multiple items into one shipment.
Payment is a two-step process: '1st payment' and '2nd payment'.
The first payment covers the item price as well as plan fee/packing option if you apply for it. Once the item has been delivered to our warehouse, we request the second payment, which includes the international delivery fee, domestic delivery and transaction fee (if applied)
Purchased items are initially delivered to our warehouse in Japan. A domestic delivery rate applies for this portion of the service.
We can have items shipped to addresses within Japan, however these will also pass through our warehouse and be subject to two (2) payments. A 10% handling fee will also apply.
The international delivery fee is the cost involved in delivering packages overseas. This will vary by destination, package size, and package weight.
The carrier service we use depends on the destination country/region. As such, delivery times will also vary.
Items are packed and handled in line with our warehouse service regulations. You can request to have multiple items consolidated into one package for shipping. We do not accept packing instructions for every individual item.
In addition to our charges, you may need to pay Customs fees and import taxes imposed by your country or region.
We are not responsible for these fees, and cannot assist with having items cleared by Customs.
If specific items require additional documentation, you are responsible for arranging this paperwork.
These preparations must also be done at your own expense.
Users in countries which require specific import permits and licences must obtain the relevant documentation at their own expense.
If you need specific advice on importing to your country, please contact your local Customs office.
In the vast majority of cases, we cannot give refunds on any part of your order.
Refunds can, however, potentially be issued if you have been sent the wrong item.
You must contact us within seven (7) working days of receiving the item. Depending on the circumstances, we may require you to have the item shipped back to our warehouse in Japan.
If the item was purchased using PayPal funds, we will send the refund back to the PayPal account used to make the purchase.
Please note we cannot send refunds to any other PayPal accounts you may have.
If the item was purchased using a credit card, we will cancel the payment. Please note we cannot have the refund applied to any other card you possess.
DEJAPAN may use your personal information under circumstances defined in our Privacy Policy. Refer to this policy for full details on our handling of user information.
Please make sure that you have read, understood and agreed to the privacy policy in full before registering an account.
We collect cookies on this website to authenticate registered members. They are also used to access account-related personal information and service records. In this way, we can provide a more personalised, comprehensive service to all users.
You are prohibited from using the service for any of the following purposes:
During system maintenance, in the case of server issues. and at other times, we may modify or suspend all or part of the website and services.
It may not be possible for us to provide advance notice of this.
We reserve the right to amend or modify any of these terms and conditions at any time. We may also add new conditions, as and when necessary.
As the company is owned and operated within Japan, we provide all services, guidance and terms in accordance with Japanese law.
Any legal disputes raised with us will be dealt with by a Japanese court or judicial system. Depending on your country of residence, your legal rights may vary.
