Usage Guide

For New Users
What’s DEJAPAN?

DEJAPAN is a proxy shopping service, helping you buy Japanese products from anywhere in the world, with ZERO commission!

What’s a Proxy Service?

Ordering items from overseas can be a huge hassle.

The biggest problem is that most Japanese online retailers only ship within Japan, meaning you can't order from them if you live outside Japan!

Not to mention other potential issues with:

  • Using non-Japanese payment methods
  • Navigating Japanese language websites
  • Distinguishing scam websites from legitimate sellers
  • Communicating with sellers

That's where a proxy service, like DEJAPAN, steps in.

We act as a middleman, placing orders with Japanese online retailers on your behalf, and having the items shipped to our warehouse in Japan. We then ship the items internationally to you!

How DEJAPAN Works

Click on each step for details!

  • 1st

    1st Payment

    For Auctions: Choose which item to bid on and check out.
    For Purchases: Choose the items you want, add them to your cart, and check out.
    For Requests: Fill in the request form, add to your cart, and check out.

    During this step you pay for the total item price.
  • 2nd

    Order Complete

    For Auctions: Your bid will be automatically placed by our bidding bot once the 1st Payment is complete.
    We’ll let you know the results of the auction.
    For Purchases and Requests: Our purchase team will purchase your items. All orders are processed in the order they are received. We’ll let you know when your items are successfully purchased.

    Once your order is complete, all you need to do is wait for the items to arrive at our warehouse.
  • 3rd

    Arrival at Warehouse

    Once your items arrive at our warehouse, our team will check that the correct items arrived and place them in storage.
    You’ll get an email letting you know your items have arrived. Items can be stored at our warehouse for free for 45 days.
    After 45 days, there is a 100 JPY storage fee per day, per order. Please check our Fees and Charges page for more information.
  • 4th

    Packing Request

    You’ll choose which items you’d like to have shipped together and choose your packing option.
    The shipping address you enter during this step can't be changed.

    You can combine a maximum of 25 Order Numbers into one parcel, for 100 JPY per Item URL.
    Please check our Consolidation Service page for more information.

    You will also choose your packing option at this time. We offer 2 packing options (standard and protective).
    Please check our Packing Options page for more information.
  • 5th

    Packing Complete

    You’ll get an email letting you know your parcel has been packed, and is ready for 2nd Payment.
    Please note that storage fees continue to accumulate until you complete the 2nd Payment checkout.
  • 6th

    2nd Payment

    You’ll choose your shipping method and complete payment.

    During this step, you’ll pay for shipping from the seller to us, shipping from us to you, and any other fees that may apply to your order.
  • 7th

    Shipment to You

    Your parcel will be shipped to you, and you’ll be given the tracking number.

1st Payment

For Auctions: Choose which item to bid on and check out.
For Purchases: Choose the items you want, add them to your cart, and check out.
For Requests: Fill in the request form, add to your cart, and check out.

During this step you pay for the total item price.
How Much Does it Cost?

We don’t charge ANY commission or flat service fee per order!

During the 1st Payment, you only pay the item price.

During the 2nd Payment, you pay for shipping from the seller to us, shipping from us to you, and any other fees that may apply to your order.

Check out our Fees and Charges page for a more thorough breakdown of what you pay for during each payment.

How to Bid
  • Step 1 - Find Your Item

    Browse through the Yahoo! Auctions categories, or use the search bar to find a specific item.

    Certain categories of items are prohibited. Please check our Prohibited Items page for more information.
  • Step 2 - Check the Item Details

    Be sure to check the details about the item, such as item condition, remaining time in the auction, and the seller’s reviews.

    Please remember that we are not the seller. We are only a middleman.

    If you think a listing might be a scam, DON’T bid on it.

    Not sure how to tell if a listing is legit or not?
    Check out our article about things to look out for on our blog.
  • Step 3 - Place Your Bid

    Choose the bid option you want and click the button to add the bid to your cart.

    We offer three kinds of bids for Yahoo! Auctions.
    Regular Bids: Enter the maximum amount you want to pay for an item, and our auto-bidding bot will bid in response to other bidders, gradually raising the price.

    Snipe Bids: Enter the maximum amount you want to pay for an item, and set the bid to be placed 3, 5, or 10 minutes before the auction ends. Once your snipe bid is placed, our auto-bidding bot will bid in response to other bidders, gradually raising the price.

    Buy It Now: If an auction has a Buy It Now price listed, you can automatically win the auction by placing a bid for that price. Not all auctions offer this feature.
    ** Before placing a bid, be sure you understand the following:
    • Yahoo! Auctions bids can't be canceled for any reason. If the bid isn't successful, you’ll get a refund.
    • We take no responsibility for the authenticity or quality of items, so please check the item page carefully before bidding.
    • Bids may be slightly delayed due to the processing time in our system. If you bid too close to the end of an auction, there's a chance it may not go through in time.
    • On Yahoo! Auctions, each bid only raises the item's price by a certain, set amount, based on the item's current price.
      For more information about bid increments, please check here.
    • Please check the Prohibited items list before bidding.
      If an item is prohibited, it cannot be shipped, nor refunded.
  • Step 4 - Complete 1st Payment

    Once you’ve added the bid to your cart, you can proceed through 1st Payment checkout with either a credit card or PayPal. DEJ Points can also be used.
    During 1st payment, you'll need to enter the address you plan to ship the item to. This helps us determine whether or not the item is prohibited in your country. (This address can be changed during your consolidation request, but if the new address is in a different country, please notify us before requesting consolidation.)
  • Step 5 - Post-Payment

    Your bid will be automatically placed by our bidding bot once the 1st Payment is complete.
  • Step 6 - Auction Results

    If you’re the highest bidder when the auction ends, congratulations!
    You’ll get an email letting you know that you’ve won the auction. If you won for a lower price than you entered during 1st Payment checkout, the difference will be returned to you.

    You’ll get an email notification once the item arrives at our warehouse.

    For more detailed information on how to bid on Yahoo! Auctions with DEJAPAN, check out our tutorial on our blog!

How to Buy
  • Step 1 - Find Your Item

    Browse through the Shopping categories, or use the search bar to find a specific item.
  • Step 2 - Check the Item Details

    Be sure to check the details about the item, such as item condition and the seller’s reviews.

    Please remember that we are not the seller. We are only a middleman.

    If a seller has a poor overall rating, we recommend choosing a different seller for your item to avoid any potential issues, such as fake items, late shipping and bad packing.
  • Step 3 - Add to Shopping Cart

    Once you find the item you want, choose the quantity you want and any options, and click the “Add to My Cart” button to add the item to your cart.
  • Step 4 - Complete 1st Payment Checkout

    Once you’ve placed the item in your cart, you can proceed through 1st Payment checkout with either a credit card or PayPal. DEJ points can also be used.
    *For Mercari and Rakuma, each order is limited to 10 Item URLs.
    For all other sites, the limit is 20 Item URLs.
    This helps ensure your order is processed correctly, and in a timely manner.

    During 1st payment, you'll need to enter the address you plan to ship the item to. This helps us determine whether or not the item is prohibited in your country. (This address can be changed during your consolidation request, but if the new address is in a different country, please notify us before requesting consolidation.)

    You’ll get an email notification that your order was successfully submitted.
Request Service
  • Step 1 - Find Your Item

    We can order from almost any online Japanese retailer!

    There are some stores we can’t order from, so please check the list of Blocked Stores.
  • Step 2 - Check the Item Details

    Be sure to check the item details, such as item condition and the seller’s reviews.

    If you think a website might be a scam site, DON’T order it. Generally, the only domain name extensions you should trust for Japanese sites are .com, .jp, .co.jp, and .pm. The most common scam site extensions are .bid, .top, and .xyz.
  • Step 3 - Fill in the Request Form

    In the Request Form, enter the following information for each item you want to buy.
    • Item URL
    • Item Name
    • Options (if applicable)
    • Price
    • Quantity
    It helps us out if you also upload an image of the item or a screenshot of the item page!
    This helps the purchase team and the warehouse team ensure they’re getting the right item.

    Please note that each order can only contain items from one website.
    If you want to order from multiple different websites, you’ll have to submit separate orders.
  • Step 4 - Add to Shopping Cart

    Once you’ve added all of your items, click “Confirm Request”, then “Add to Cart”.
  • Step 5 - Complete 1st Payment

    Once you’ve placed the item in your cart, you can proceed through 1st Payment checkout with either a credit card or PayPal. DEJ points can also be used.
    *For the Request Service, each order is limited to 20 Item URLs.
    This helps ensure your order is processed correctly, and in a timely manner.

    During 1st payment, you'll need to enter the address you plan to ship the item to. This helps us determine whether or not the item is prohibited in your country. (This address can be changed during your consolidation request, but if the new address is in a different country, please notify us before requesting consolidation.)

    You’ll get an email notification that your order was successfully submitted, and another once all of your items have been successfully purchased.


    Have any questions?
    Message us on our Facebook or Twitter.
    Or, simply send us an email at contact@dejapan.com!
    We can be contacted Monday through Friday, 9:00 AM to 6:00 PM JST.
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